Your questions,
answered beautifully.

No. This is a personalized planning and recommendation service. Accommodations, transportation, restaurants and third-party tours or excursions are not included.

No. We provide carefully selected recommendations and direct provider links, and you book and pay each third-party provider directly.

Your plan includes a day-by-day flow, restaurants and cafés, beaches and scenic places, activity recommendations, direct provider links, estimated driving times, rainy-day alternatives, local tips and relevant Encanto recommendations.

Standard itineraries are delivered within five business days after we receive your completed questionnaire. Rush Planning is delivered within 48 hours after questionnaire submission.

Yes. Additional itinerary days may be added for $5 per day.

Yes. Include the date, time and location of existing reservations in your questionnaire and we’ll build around them.

Yes. Isabela and western Puerto Rico are our specialty, but your itinerary can include other parts of the island based on your driving preferences.

Yes. Share children’s ages, dietary restrictions, allergies, mobility or accessibility needs, and we’ll use them to guide suitable recommendations.

One complimentary revision requested within seven days of itinerary delivery is included.

No. Your itinerary price covers research, planning and personalized recommendations. You pay restaurants and third-party providers directly.

We include rainy-day alternatives where helpful, but availability, pricing, hours, weather and third-party policies can change. Always reconfirm directly with each provider.

Yes. We can place an existing or recommended Encanto Experience naturally within your itinerary. An itinerary purchase includes a one-time 10% discount on a future direct Encanto Experience, subject to the offer terms.

Our experiences take place along the beautiful coast of Isabela, Puerto Rico. The exact meeting and arrival details for your setup are shared with confirmed guests before the experience.

Inclusions vary by package. Every package page lists exactly what is provided, including the setup, food, refreshments, décor, activities and celebration details. Setup and cleanup are handled by Encanto.

Booking early gives you the best choice of dates. Minimum notice varies by experience and is shown on each package and during booking. Rush availability may occasionally be possible—send an inquiry before booking.

Yes, when available for your selected package. Choose your guest count and available upgrades during booking; your total updates before checkout.

Please share allergies and dietary restrictions during booking. Vegetarian and vegan grazing-board options may be prepared by request. We’ll review what can be safely accommodated for your experience.

Choose a package, select an available date, complete your preferences and pay through secure checkout. Your date is not reserved until your full payment or eligible 20% deposit succeeds.

Checkout may offer major credit or debit cards, Apple Pay, Google Pay, Link and eligible Klarna payment plans. The methods shown depend on your device, location, order total and eligibility.

Yes. When your experience is more than 30 days away, you may reserve with a 20% nonrefundable deposit. The remaining 80% is due 7 days before the experience. Stripe emails the balance invoice and automatic payment reminders. If the balance remains unpaid after the three-day grace period, the reservation is canceled, the date is released and the deposit remains nonrefundable. Experiences within 30 days require full payment.

Eligible guests can choose Klarna at checkout to buy now and pay later. Klarna—not Encanto—determines approval, available plans and payment terms. Klarna availability may differ between the initial checkout and a later balance invoice.

Your reservation is confirmed after checkout reports a successful payment. You’ll then see a confirmation page and receive your booking details by email.

The first 20% of every booking is nonrefundable. If you cancel at least 48 hours before the exact scheduled start time, payments beyond the initial 20% are refundable. Requests within 48 hours are nonrefundable, but your experience may be moved to another available date.

Because proposal experiences require advance planning and purchasing, the first 20% is nonrefundable. Cancel at least 7 days before the scheduled start time to receive a refund of payments beyond the initial 20%. Requests within 7 days are nonrefundable, but may be moved to another available date.

Contact Encanto as soon as possible with your name, booking reference and scheduled date. Rescheduled dates are subject to current availability. Weather-related changes are handled separately from voluntary cancellations.

Light, passing tropical weather does not always require a change. If heavy rain or thunderstorms affect your experience, we can move it to another time that day or, when needed, to another available date.

Bring anything you’d normally want for time by the water—comfortable clothing, sun protection, towels or swimwear if you plan to enjoy the natural pool, and your phone for photos and arrival communication.

Please follow the arrival time and instructions in your confirmation. Keeping your phone available helps us guide you to the setup without interrupting the surprise or final styling.

Packages may offer alcoholic and nonalcoholic refreshment choices. Guests selecting alcohol must confirm they are at least 18 years old.